Customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Solved polycom 7000 not generating provisioning config file. I wont say ive read every page of that, but ive spent weeks trawling the config options so as to assemble my ideal config for a vvx deployment operating as lync peripherals. Realpresence desktop combines quality hd video, industryleading interoperability, and security that is both cost effective and. I asked this on the asterisk forum as well as on a polycom forum, but didnt get an answer. Polycom soundpoint config backup posted in phone system. Polycomconfigfile parser for polycom voip phone config.
Go to utilities and select soft key configuration from the dropdown. Please note that the configuration file must be xml conform or the phone will ignore it. The phone config can be used as an additional config file or implemented in an existing one i have used 74 as feature code. I even see the notification message go by on the asterisk console. Zero touch provisioning is a cloud based provisioning solution offered by polycom to partners to make it easier to deploy voip devices sound point ip, soundstation ip. Call forward script and soft keys for polycom phones. Reset lost password on polycom vvx ip phone blog jon. The program uses the data from the asterisk database and a file called url removed, login to view located in usrlocalbin to generate five files in a specific directory on the ftp server. Removing certain default soft keys defined by polycom for functions that may be.
So i changed the name under sip configuration, and under the phones config. Brent, you might want to reference polycoms specific documentation regarding integrating those commands into the phones. The video conferencing software extends communications beyond the typical conference room setting to mobile professionals. Polycom soundpoint config backup phone system barracuda. Ic phone features require changes to the polycom configuration files. Press the select soft key to enter the provisioning server menu. I am brand new to 3cx and just started playing with it a few days ago so far i like what i see. Baier, yes, i understand the bit about polycom employees and limited support.
Polycom phones can download encrypted files from the provisioning server and. Here is an example config file with these settings. You can rearrange the parameters within the template, move parameters to new files, or create your own configuration files from parameters you want. Mac address each phone has a unique 12digit serial number just above the phones bar code.
Polycom vvx 300, 310, 400, 410 administrators guide touchtone. Updating the config file on one single phone throu. This package is designed to read a csv file, and help you generate nf device definitions, which can then be used to generate polycom config files. Reset local configurationclears the override file generated when changes are. Soundpoint ip 650 combined download should be used where phones may be running pre4. I can ftp into the ftp directory with a ftp client. Follow the onscreen instructions to upload the text file that contains your system license numbers and serial numbers, or serial numbers only. This package is designed to read a csv file, and help you generate nf device definitions. Click choose file to search for and select the image you want to upload. Ip650 from the expert community at experts exchange. The problem is that the now useless page line key still appears on the physical devices, but cannot be found in or removed from the config using the polycom web portal for the phones or by editing any of the exported config files. Obtain software or system option keys polycom documentation. Provisioning polycom trio 8800s a better way dmunified.
Optimizing vvx deployment with pre configured configuration. This community forum is not an official poly support resource, thus responses from poly employees, partners, and customers alike are besteffort in attempts to share learned knowledge. An sla is associated with a line key on the polycom phone. To configure or rearrange softkeys on polycom desk phones, obtain the phones. To add all these files we will need to increase the tones quota in the config file.
Manually configure the provisioning information for the polycom. Simply clone the tlcallforwardcaller and paste the code below. I planned on doing this within a config file thats pushed to the endpoints. Faq where can i download configuration files from or. The phone is also requesting the following files, but it cannot find them in the tftp directory since they were not created by endpointso the start up of the phone hangs after it loads the sip. Faq where can i download configuration files from or create.
I would like to effect this config change through the xml config files that are loaded when the phone boots. Check out the provisioning a polycom soundpoint guide here, or follow the steps below to manually configure your polycom phone. Encrypting configuration files polycom documentation library. Vvx phones configuration files polycom community plantronics. Theoretically, you should be able to add the extra config file to the g file to have the phone pull it, but im not sure how thats going to. Polycom uc software support center polycom support.
How to reset to factory defaults how to reset to factory polycom devices for secondhand phonesphones used with another provider, it is recommended that you reset the phone to factory defaults to wipe all previous configurations and settings. After a new user is provisioned in cudatel and the phone is registered the user can input using the phones interface buddies and directory entries. You can execute polycom realpresence desktop on windows xp7810 32bit. You can make configuration file changes to support the vvx 300, 310, 400, and. The section, multiple key combinations and default key layout, shows you the multiple key. Now together as video, phones and services support. These ringtones will need to be resampled to 8khz for older models. Should a customer obtain a polycom from a 3 rd party and or the admin password is. Configuring or rearranging soft keys for polycom phones 8x8. Polycom provisioning template speed dial line key 3cx. Here is what i have setup, for each polycom phone i have a file g mac address of the phone that looks like this. The default admin username is polycom and the default admin password is 456. Help with creating an xml config file polycom community.
I planned on doing this within a config file thats pushed. Freepbxpolycom configuration file creator asterisk pbx. Where can i download the configuration files for polycom. I have several hundred polycom soundpoint ip phones and i need to make a config change to them. Track users it needs, easily, and with only the features you need. Polycom realpresence desktop free version download for pc. Jul 30, 20 polycom soundpoint config backup posted in phone system. Polycoms vvx family of phones is incredibly flexible, with a 23m admin guide that spans 590 pages.
Provisioning polycom 650 i am trying to provision polycom 650 with 3cx v14. The file size of the latest installation package available is 16. Vvx line key config phone information phone model vvx 500 part number 311144500001 rev. Polycom vvx 300 phone indestructible line key config. Im trying to create a config file to import into a trio 8800. When the phone tries to register i got an usernameauthname invalid. Zero touch provisioning is a cloud based provisioning solution offered by polycom to partners to make it easier to deploy voip devices sound point ip, soundstation ip, vvx and spectralink families of products.
After examining how provisioning functions in 3cx, i was able to create a template that worked. Programming speed dials on a line key through a co. I have a batch of polycom vvx phones and i wanted to see if it is possible to autoprovision them. Configuring your polycom soundpoint ip phone to register with 3cx phone system. Manually configure the provisioning information for the. Press the down arrow to highlight the server type setting. Custom polycom soft key programming thirdlane voip pbx. As i have known, the configuration files are a set of files including master and the other configuration files. I found them in the pdf 372549078018aucsoftwareskypeforbusinessdeploymentguide560. I have found what the options are that i need to set, but polycom s documentation is very unspecific about what this file should look like.
Configuration templates most configuration parameters are located in only one template file, but some are included in two or more files. Press the submit button and it will save the settings and reboot the unit. Setting the dhcp boot server to static overrides the use of dhcp option 160 to find the boot server. The master configuration file provides flexibility in large deployments to customize features and settings for your phones. All configuration files are saved in compressed zip file format and must. Whilst the approach i outlined then is still valid, id like to share a much simpler way that minimises the possibility of incorrect configuration making it onto your trio devices. Configure rs232 serial port settings you can configure rs232 serial port settings in the system web interface. Polycom vvx 300, 310, 400, and 410 business media phone. Programming speed dials on a line key through a config file.
Polycom uc software support center polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones and soundstructure. Configuring or rearranging soft keys for polycom phones. Polycom vvx phones provisioning template 3cx software. Sep 22, 2014 g file configured to set btoe enabled. This video gives you a quick start with resource manager building sites, policies etc. Polycom help tips and tricks freepbx community forums. Internet discounter providing your mac address or your poly devices serial will enable. Part 2 of 3 howto quick config polycom resource manager.
Select admin settings reset to default format file system. Hopefully the reverted config file your phones are running has them set to reboot overnight. I had a situation where i had inadvertantly lost this configuration when i had the phone update its configuration from. Example files from within the \ config subdirectory within ucs 3. The master configuration file is key to provisioning polycom phones with the default features, and adding and modifying phone feature settings. There are extra settings but the key is the device. Polycom web configuration utility user guide polycom, inc. You can use the master configuration file to configure features and apply settings for all the phones in your deployment, including groups of phones, specific phone models, or a single phone. Resetting your soundpoint series ip phone using a multiplekey combination. Nov 27, 2019 to manually register a polycom phone you will need three basic pieces of info. Using enhanced feature keys and configurable soft keys unified. To configure or rearrange softkeys on polycom desk phones, obtain the phones ip address, which will help access the device web interface.
Configuring or rearranging soft keys for polycom phones 8x8 support. I was actually gratified that you went with me as far as you did. When prompted to confirm the memory clear, select the yes soft key password recovery the default polycom admin password for all models is 456. How to manually configure polycom phones via web interface. I was working on a polycom vvx configuration file recently and it took me a while to find where the timezone cities were defined. These ringtones will only work with polycom models that support hd voice. Enter the outbound proxy and server 1 values as follows.
In a previous blog, i walked through how to ensure trio meeting room devices received the right configuration file from the polycom provisioning server. Trying to provision polycom 331 3cx software based voip. Realpresence desktop video conferencing software enterprise. We have manually provisioned many phones in this way, but it is my first polycom. Find also config for polycom phones for replacing the phones client side forwarding with this server side call forwarding. We are trying to add a polycom soundstation ip7000 conference phone, but after filling all appropriate fields and saving, the link for the config file is not generated. Using the master configuration file spectralink support. The only way i can find to do it is set via the web interface of each phone manually under the utilities line key configuration which is tedious and means every time a phone reboots it has to be done, or to disable option 66 which defeats the option of having phone provisioning in the first place. I have found what the options are that i need to set, but polycoms documentation is very unspecific about what this file should look like.
Oct 24, 2017 i was working on a polycom vvx configuration file recently and it took me a while to find where the timezone cities were defined. Okay did some resurch as to configuring this phone. Above simply means that there is an issue with the phones configuration andor the provisioning server and the relevant configuration files used to provision the phone either have a wrong or missing parameter file. To manually register a polycom phone you will need three basic pieces of info. Split download file is recommended, but requires that all phones are running bootrom 4. Before configuring your phones, take a moment to familiarize yourself with the xml attributes available in the master configuration file. May 19, 2017 in a previous blog, i walked through how to ensure trio meeting room devices received the right configuration file from the polycom provisioning server. When the phone has rebooted, click on line link and enter the. Find out what your phones ip address is by pressing settings status platform phone settings, 2, 1, 1 on your phones keypad or touchpad interface. Do you have any idea where i can download the configuration files for polycom 335, 560, 670 and 7000. Mac address this is a phones unique 12digit serial number just above the phones.
If possible provide the mac address or serial of the device. The manual configuration guide of a polycom soundstation can be found here. Resetting your polycom soundpoint series ip phone voip. Find answers to extract config file from polycom phone.
Hello bgm, there is one guide containing all information and it is called the admin guide. I have checked the website of polycom and polycom s support, but cannot find them. I have to deploy a hefty number of phones that all require the same speed dial mapping. Jul 06, 2017 this video gives you a quick start with resource manager building sites, policies etc. What is available to prevent this configuration from getting lost. Ip address of the polycom phone to locate the ip address of the polycom phone hit menu status network tcpip parameters, take note of the listed ip address.