Configuring or rearranging soft keys for polycom phones. Polycom web configuration utility user guide polycom, inc. To configure or rearrange softkeys on polycom desk phones, obtain the phones. I asked this on the asterisk forum as well as on a polycom forum, but didnt get an answer. Find answers to extract config file from polycom phone. You can use the master configuration file to configure features and apply settings for all the phones in your deployment, including groups of phones, specific phone models, or a single phone. Polycom phones can download encrypted files from the provisioning server and. The default admin username is polycom and the default admin password is 456. I have checked the website of polycom and polycoms support, but cannot find them. May 19, 2017 in a previous blog, i walked through how to ensure trio meeting room devices received the right configuration file from the polycom provisioning server. Provisioning polycom trio 8800s a better way dmunified. Resetting your soundpoint series ip phone using a multiplekey combination.
When the phone tries to register i got an usernameauthname invalid. Internet discounter providing your mac address or your poly devices serial will enable. The problem is that the now useless page line key still appears on the physical devices, but cannot be found in or removed from the config using the polycom web portal for the phones or by editing any of the exported config files. Zero touch provisioning is a cloud based provisioning solution offered by polycom to partners to make it easier to deploy voip devices sound point ip, soundstation ip. Nov 27, 2019 to manually register a polycom phone you will need three basic pieces of info. Part 2 of 3 howto quick config polycom resource manager.
Polycom realpresence desktop free version download for pc. Enter the outbound proxy and server 1 values as follows. Faq where can i download configuration files from or. Ic phone features require changes to the polycom configuration files. Do you have any idea where i can download the configuration files for polycom 335, 560, 670 and 7000. As i have known, the configuration files are a set of files including master and the other configuration files. Manually configure the provisioning information for the polycom. I have found what the options are that i need to set, but polycoms documentation is very unspecific about what this file should look like. Resetting your polycom soundpoint series ip phone voip. Configuring or rearranging soft keys for polycom phones 8x8 support. Obtain software or system option keys polycom documentation.
Press the down arrow to highlight the server type setting. Using the master configuration file spectralink support. Reset local configurationclears the override file generated when changes are. Soundpoint ip 650 combined download should be used where phones may be running pre4. Jul 06, 2017 this video gives you a quick start with resource manager building sites, policies etc. Polycom vvx 300, 310, 400, and 410 business media phone. Go to utilities and select soft key configuration from the dropdown. To configure or rearrange softkeys on polycom desk phones, obtain the phones ip address, which will help access the device web interface. When prompted to confirm the memory clear, select the yes soft key password recovery the default polycom admin password for all models is 456. Follow the onscreen instructions to upload the text file that contains your system license numbers and serial numbers, or serial numbers only. Find also config for polycom phones for replacing the phones client side forwarding with this server side call forwarding.
Whilst the approach i outlined then is still valid, id like to share a much simpler way that minimises the possibility of incorrect configuration making it onto your trio devices. If possible provide the mac address or serial of the device. You can make configuration file changes to support the vvx 300, 310, 400, and. Theoretically, you should be able to add the extra config file to the g file to have the phone pull it, but im not sure how thats going to. I have found what the options are that i need to set, but polycom s documentation is very unspecific about what this file should look like. Should a customer obtain a polycom from a 3 rd party and or the admin password is. How to reset to factory defaults how to reset to factory polycom devices for secondhand phonesphones used with another provider, it is recommended that you reset the phone to factory defaults to wipe all previous configurations and settings. What is available to prevent this configuration from getting lost. I had a situation where i had inadvertantly lost this configuration when i had the phone update its configuration from. Reset lost password on polycom vvx ip phone blog jon. It says changing state to ringing the problem is that the polycom displays this as in use meaning steady lamp on and in use symbol rather than a ringing or flashing lamp and some other sympol in the lcd display so you cannot differentiate a ringing phone from an in use phone. Using the master configuration file polycom support.
I was actually gratified that you went with me as far as you did. Configure rs232 serial port settings you can configure rs232 serial port settings in the system web interface. Mac address each phone has a unique 12digit serial number just above the phones bar code. The section, multiple key combinations and default key layout, shows you the multiple key. Mac address this is a phones unique 12digit serial number just above the phones. This package is designed to read a csv file, and help you generate nf device definitions. Provisioning polycom 650 i am trying to provision polycom 650 with 3cx v14. I have checked the website of polycom and polycom s support, but cannot find them. Where can i download the configuration files for polycom. Polycomconfigfile parser for polycom voip phone config.
Polycom help tips and tricks freepbx community forums. Track users it needs, easily, and with only the features you need. I even see the notification message go by on the asterisk console. Removing certain default soft keys defined by polycom for functions that may be. Where can i download the configuration files for polycom 335. Baier, yes, i understand the bit about polycom employees and limited support. So i changed the name under sip configuration, and under the phones config. Trying to provision polycom 331 3cx software based voip. An sla is associated with a line key on the polycom phone. These ringtones will need to be resampled to 8khz for older models.
There are extra settings but the key is the device. To add all these files we will need to increase the tones quota in the config file. Here is what i have setup, for each polycom phone i have a file g mac address of the phone that looks like this. Hello bgm, there is one guide containing all information and it is called the admin guide. Polycom provisioning template speed dial line key 3cx. The program uses the data from the asterisk database and a file called url removed, login to view located in usrlocalbin to generate five files in a specific directory on the ftp server. Customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Programming speed dials on a line key through a co. This package is designed to read a csv file, and help you generate nf device definitions, which can then be used to generate polycom config files.
Now together as video, phones and services support. The phone is also requesting the following files, but it cannot find them in the tftp directory since they were not created by endpointso the start up of the phone hangs after it loads the sip. Realpresence desktop combines quality hd video, industryleading interoperability, and security that is both cost effective and. All configuration files are saved in compressed zip file format and must. When the phone has rebooted, click on line link and enter the.
Okay did some resurch as to configuring this phone. Manually configure the provisioning information for the. I have several hundred polycom soundpoint ip phones and i need to make a config change to them. Configuring or rearranging soft keys for polycom phones 8x8. The only way i can find to do it is set via the web interface of each phone manually under the utilities line key configuration which is tedious and means every time a phone reboots it has to be done, or to disable option 66 which defeats the option of having phone provisioning in the first place. Above simply means that there is an issue with the phones configuration andor the provisioning server and the relevant configuration files used to provision the phone either have a wrong or missing parameter file. Polycom vvx 300, 310, 400, 410 administrators guide touchtone. After a new user is provisioned in cudatel and the phone is registered the user can input using the phones interface buddies and directory entries. Oct 24, 2017 i was working on a polycom vvx configuration file recently and it took me a while to find where the timezone cities were defined.
Polycom uc software support center polycom support. Im trying to create a config file to import into a trio 8800. Polycom vvx 300 phone indestructible line key config. The master configuration file is key to provisioning polycom phones with the default features, and adding and modifying phone feature settings. To manually register a polycom phone you will need three basic pieces of info. Realpresence desktop video conferencing software enterprise. Optimizing vvx deployment with pre configured configuration. Brent, you might want to reference polycoms specific documentation regarding integrating those commands into the phones.
These ringtones will only work with polycom models that support hd voice. Deleting the rogue folder reference was all it took to resolve the issue but of course youll still need to reboot all the phones to pick up the nowcorrect master config file. Polycom soundpoint config backup phone system barracuda. I found them in the pdf 372549078018aucsoftwareskypeforbusinessdeploymentguide560. Polycoms vvx family of phones is incredibly flexible, with a 23m admin guide that spans 590 pages. Polycom vvx phones provisioning template 3cx software. I would like to effect this config change through the xml config files that are loaded when the phone boots. Please note that the configuration file must be xml conform or the phone will ignore it. In a previous blog, i walked through how to ensure trio meeting room devices received the right configuration file from the polycom provisioning server. Zero touch provisioning is a cloud based provisioning solution offered by polycom to partners to make it easier to deploy voip devices sound point ip, soundstation ip, vvx and spectralink families of products. Check out the provisioning a polycom soundpoint guide here, or follow the steps below to manually configure your polycom phone. Here is an example config file with these settings. Press the select soft key to enter the provisioning server menu. Configuring your polycom soundpoint ip phone to register with 3cx phone system.
We are trying to add a polycom soundstation ip7000 conference phone, but after filling all appropriate fields and saving, the link for the config file is not generated. Click choose file to search for and select the image you want to upload. Vvx phones configuration files polycom community plantronics. Programming speed dials on a line key through a config file. Configuration of cic phone features for polycom phones technical.
Before configuring your phones, take a moment to familiarize yourself with the xml attributes available in the master configuration file. Custom polycom soft key programming thirdlane voip pbx. Sep 22, 2014 g file configured to set btoe enabled. I was working on a polycom vvx configuration file recently and it took me a while to find where the timezone cities were defined. I have to deploy a hefty number of phones that all require the same speed dial mapping.
This community forum is not an official poly support resource, thus responses from poly employees, partners, and customers alike are besteffort in attempts to share learned knowledge. The manual configuration guide of a polycom soundstation can be found here. Jul 30, 20 polycom soundpoint config backup posted in phone system. Polycom soundpoint config backup posted in phone system. Faq where can i download configuration files from or create. Encrypting configuration files polycom documentation library. How to manually configure polycom phones via web interface. You can execute polycom realpresence desktop on windows xp7810 32bit. Vvx line key config phone information phone model vvx 500 part number 311144500001 rev. We have manually provisioned many phones in this way, but it is my first polycom. Solved polycom 7000 not generating provisioning config file. After examining how provisioning functions in 3cx, i was able to create a template that worked.
Updating the config file on one single phone throu. Ip address of the polycom phone to locate the ip address of the polycom phone hit menu status network tcpip parameters, take note of the listed ip address. I am brand new to 3cx and just started playing with it a few days ago so far i like what i see. The file size of the latest installation package available is 16. Press the submit button and it will save the settings and reboot the unit. You can rearrange the parameters within the template, move parameters to new files, or create your own configuration files from parameters you want. Ip650 from the expert community at experts exchange. I planned on doing this within a config file thats pushed to the endpoints. The video conferencing software extends communications beyond the typical conference room setting to mobile professionals. The master configuration file provides flexibility in large deployments to customize features and settings for your phones. Hopefully the reverted config file your phones are running has them set to reboot overnight. I planned on doing this within a config file thats pushed. Setting the dhcp boot server to static overrides the use of dhcp option 160 to find the boot server. I can ftp into the ftp directory with a ftp client.
Administrators guide for the polycom realpresence group series. Configure rs232 serial port settings polycom documentation. This video gives you a quick start with resource manager building sites, policies etc. Find out what your phones ip address is by pressing settings status platform phone settings, 2, 1, 1 on your phones keypad or touchpad interface.